Return Policy

Exel Grp Ltd Return Policy

Effective Date: [20/07/2023]

​

Thank you for choosing Exel Grp Ltd. We take pride in offering high-quality products and excellent customer service. This Return Policy outlines our guidelines and procedures for returns and exchanges. By making a purchase from us, you agree to the following terms:

​

1. 30-Day Free Return Policy:
1.1. We offer a 30-day return policy from the date of delivery. Within this period, you can return the item(s) free of charge, unless the return is due to the fault of Exel Grp Ltd (e.g., incorrect item shipped, manufacturing defects).

1.2. To be eligible for a return, the item(s) must be in their original condition, unused, and in the original packaging with all tags and accessories included.

​

2. Returns After 30 Days:
2.1. If you wish to return an item after the initial 30-day period and the reason for the return is a result of Exel Grp Ltd's fault (e.g., product defect), please contact our customer service team. We will work with you to arrange the return and provide necessary assistance.

 

3. Exchanges:
3.1. Exchanges are subject to availability. If you need to exchange an item for a different size, color, or model, please contact our customer service team within the 30-day return window.

3.2. Like returns, exchanged items must be in their original condition, unused, and in the original packaging with all tags and accessories included.

 

4. Damaged or Defective Items:
4.1. In the unlikely event that your order arrives damaged or with a manufacturing defect, please contact our customer service team immediately, providing relevant details and pictures of the issue.

4.2. We will either replace the damaged/defective item(s) at no additional cost or provide a full refund, depending on your preference and product availability.

 

5. Return Process:
5.1. To initiate a return, please follow these steps:
a. Contact our customer service team at Here to request a Return Authorization (RA) number.
b. Package the item(s) securely, including a copy of the original invoice.
c. Ship the package to the following address: Location.
d. We recommend using a trackable shipping method to ensure the safe delivery of the return.

 

6. Return Shipping Costs:
6.1. Customers are responsible for return shipping costs unless the return is due to a damaged or defective item caused by Exel Grp Ltd.

 

7. Cancellation Policy:
7.1. If you wish to cancel an order before it is shipped, please contact our customer service team as soon as possible. Once the order has been dispatched, the standard return policy will apply.

8. Contact Information:
8.1. For any questions or assistance regarding returns, exchanges, or other inquiries, please contact our customer service team at [customer service email/phone number].