DELIVERY POLICY
Effective Date: 21/07/2023
At Exel Grp Ltd, we are committed to providing a seamless and efficient delivery experience for our valued customers. This delivery policy outlines the guidelines and procedures for all deliveries made by Exel Grp Ltd. Please read this policy carefully to understand our delivery process and limitations.
1. Delivery Area:
Exel Grp Ltd delivers exclusively to locations within Great Britain. Unfortunately, we do not offer international shipping at this time. Our delivery area includes England, Scotland, and Wales, covering both mainland and offshore regions within Great Britain.
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2. Delivery Methods:
To ensure timely and reliable deliveries, Exel Grp Ltd employs various delivery methods. The specific method used for each order may vary depending on factors such as package size, weight, delivery location, and customer preferences. The available delivery methods may include standard shipping, express shipping, and next-day delivery.
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3. Delivery Timeframe:
We make every effort to deliver your orders within the shortest possible timeframe. The estimated delivery time will be provided to you during the checkout process or through order confirmation. However, please note that delivery times may vary based on the delivery method chosen and the delivery location.
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4. Shipping Costs:
Shipping costs are determined based on the selected delivery method and the destination address within Great Britain. The shipping charges, if applicable, will be clearly presented during the checkout process before you finalize your order.
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5. Order Processing:
Once you have successfully placed an order with Exel Grp Ltd, our team will process it promptly. Order processing includes verification, packaging, and preparing the items for shipment. We aim to dispatch all orders as quickly as possible to minimize any delays.
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6. Tracking Orders:
For your convenience, Exel Grp Ltd offers order tracking services. Once your order has been shipped, you will receive a tracking number via email or SMS (if provided). You can use this tracking number to monitor the status and location of your shipment until it reaches your designated delivery address.
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7. Delivery Attempts:
Our delivery partners will attempt to deliver your package to the provided address. In case of unsuccessful delivery attempts due to the recipient's absence, the courier will leave a delivery notification or contact you to arrange a suitable delivery time. Please ensure that you or an authorized representative will be available to receive the package at the specified address.
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8. Non-Delivery Situations:
If, for any reason, we are unable to deliver your order to the provided address, we will make reasonable efforts to contact you and resolve the issue. In some cases, such as incorrect address information or the recipient's unavailability, your package may be returned to us. In such situations, we will reach out to you to discuss the appropriate course of action.
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9. Damaged or Lost Shipments:
Exel Grp Ltd takes utmost care in packaging and handling your orders. However, in rare cases of damaged or lost shipments, please notify us immediately. We will investigate the matter and work with our delivery partners to find a suitable resolution, which may include replacement, refund, or credit, depending on the circumstances.
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10. Delivery Policy Updates:
Exel Grp Ltd reserves the right to modify or update this delivery policy at any time without prior notice. Any changes to the policy will be effective upon posting the revised version on our website.
If you have any questions or require further information regarding our delivery policy, please feel free to contact our customer support team via exel.grp.ltd@gmail.com
Thank you for choosing Exel Grp Ltd as your preferred supplier. We look forward to providing you with excellent service and timely deliveries throughout Great Britain.